Are you thinning, flat or super dry?

Each day in the salon, I listen to what my clients have to say.
Firstly we share stories and updates of our lives, I hear all about their holidays and how stressed they are with their work related troubles and then we get down to the business of hair. This is where I hear all of the hair complaints and over time I've discovered that the 3 biggest complaints are:
1." My hair is thinning! "
2. "My hair is so flat"
3. "My hair is super dry"